Frequently asked questions

Browse the products page, then email us at ruggedbitterroot@gmail.com with the piece you’re interested in. We’ll confirm availability, pricing, and delivery or shipping details with you directly.

Absolutely! We love bringing your vision to life. Reach out through our contact page to discuss custom sizes, designs, or finishes.

Most items are ready within 3–5 business days. Made-to-order pieces like Adirondack chairs may take up to 7 days to craft.

Depending on our current workload, we may be able to accommodate rush requests. Please contact us to check.

Email us as soon as possible at ruggedbitterroot@gmail.com. Once an item has shipped, we’re unable to make changes.

We primarily use black walnut, cherry, maple, and cedar, chosen for their beauty, durability, and natural character. Each piece is handcrafted, so grain patterns and color may vary slightly.

Yes! All boards and serving pieces are finished with food-safe oils or our own handcrafted wood butter made from organic beeswax and food-grade mineral oil.

We currently ship within the United States. If you’re outside the U.S., feel free to reach out to discuss options.

Shipping is based on weight, size, and destination. We’ll give you a quote before you commit.

Yes! Once your order ships, we’ll email you tracking details so you can follow it right to your door.

Yes! We offer local pickup and delivery within a 20-mile radius of our shop. Just let us know which you prefer when you order.

Pickup/delivery window: Monday–Friday, 10 AM – 6 PM. Need a weekend pickup or delivery? Just reach out and we’ll check availability.

We accept returns within 30 days of delivery. Items must be unused and in original condition. Custom orders are non-refundable unless damaged or defective.

Please contact us within 3 days of delivery with photos of the damage, and we’ll make it right.

Clean with a damp cloth and mild soap. Never soak them or put them in the dishwasher. Reapply wood butter every few months to maintain hydration and finish.

Yes! Our handmade wood butter is perfect for conditioning cutting boards, utensils, and furniture. See it here and email us to order.